Patient Access Specialist - Full Time - Evening

About the role

The Patient Access Specialist plays a crucial role in ensuring patient safety and compliance with regulations. They are responsible for conducting quality interviews, gathering necessary identification, and confirming patient demographics.

Responsibilities

• Greet patients and visitors promptly and courteously.
• Implement scheduling, pre-registration, pre-certification, referral procurement, and insurance verification policies.
• Ensure accurate patient identification and perform intensive screenings for Medicare, Medicaid, and managed care patients.
• Obtain patient consents and attestations, and verify benefits to ensure coverage and coordinate benefits.
• Perform bed planning, pre-registration, and registration tasks, including insurance verification and financial clearance.
• Initiate real-time eligibility queries (RTE) and review responses to ensure correct plan codes and coordination of benefits.
• Communicate with patients, parents, and caregivers to explain financial responsibilities and provide administrative information.
• Resolve scheduling, pre-registration, and registration issues and escalate unresolved problems to supervisors.
• Provide excellent customer service and maintain a positive patient experience.
• Accurately register patients during downtime and follow registration procedures when the system becomes available.
• Process payments and reconcile daily cash drawer transactions.
• Contact patients and physicians' offices regarding pre-admission testing scheduling.
• Manage daily activities in the Patient Access Department to foster a comfortable and trusting environment for patients.
• Assist with other responsibilities as directed by supervisors, managers, or directors.

Requirements

To succeed in this role, candidates should have a high school diploma or equivalent, strong written and verbal communication skills, and basic medical terminology knowledge. Proficiency in computer systems, particularly EPIC HB, Cadence, and Prelude, is preferred.

Qualifications

• High School diploma or equivalent.
• Ability to work rotating schedules and weekends.
• One year of experience in a hospital setting, preferably in patient financial services.
• Basic medical terminology knowledge.
• Proficient in Microsoft Office and/or Google Suite platforms.
• Bilingual (Spanish or Korean) is a plus.

Skills

• Excellent analytical and interpersonal skills.
• Knowledge of insurance specifications, ICD10 and CPT4 codes.
• Strong customer service orientation.
• Ability to work independently and as part of a team.

Benefits

Hackensack Meridian Health offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits. Starting at $23.46 hourly, the base compensation may vary based on internal equity, labor market data, experience, education, and other factors.

Pay

The starting rate of pay is provided for informational purposes only and does not guarantee a specific offer. The actual compensation may differ based on various factors.

Schedule

Candidates must be able to work rotating schedules and weekends, and some positions may require working three out of six holidays.