Patient Access Specialist - Full Time

About the role

This entry-level career opportunity offers bonus incentives, paid certifications, tuition reimbursement, comprehensive benefits, and career advancement. This position is an onsite role at Children's Minnesota Minneapolis Hospital in Minneapolis, MN. Shifts include days, evenings, overnights including weekends and holidays.

Responsibilities

• Perform admitting duties for all patients admitted for services at the hospital
• Assign accurate MRNs, complete medical necessity/compliance checks, provide proper patient instructions, collect insurance information, receive and process physician orders, and utilize an overlay tool while providing excellent customer service as measured by Press Ganey
• Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable
• Adhere to policies and provide excellent customer service in all interactions with the appropriate level of compassion
• Meet point of service goals as assigned
• Utilize quality auditing and reporting systems to ensure accounts are corrected, including accounts for other employees, departments, and facilities
• Conduct audits of accounts and assure all forms are completed accurately and timely to meet audit standards; provide statistical data to Patient Access leadership
• Pre-register patient accounts prior to patient visits, including inbound and outbound calling to obtain demographic, insurance, and other patient information including patient financial liabilities
• Collect point of service collections as well as past due balances including payment plan options
• Explain general consent for treatment forms to the patient/guarantor/legal guardian, obtain necessary signatures and witness's name
• Explain and distribute patient education documents such as Important Message from Medicare, Important Message from Tricare, Observation Forms, MOON form, Consent forms, and all forms implemented for future services
• Review eligibility responses in insurance verification system and appropriately select the applicable insurance plan code, enter benefit data into system to support POS (Point of Service Collections) and billing processes to assist with a clean claim rate
• Accurately screen medical necessity using the Advanced Beneficiary Notice (ABN) software to inform Medicare patients of possible non-payment of test by Medicare and distribute the ABN as appropriate
• Distribute and document other designated forms and pamphlets

Requirements

• 1+ years of customer service experience
• Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences
• High School Diploma/GED required
• CRCR required within 9 months of hire (company paid)

Benefits

• Comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs
• Bonus incentives
• Paid certifications
• Tuition reimbursement
• Professional development and growth opportunities
• Quarterly and annual incentive programs for all employees who go beyond and keep raising the bar
• A culture rooted in collaboration, growth, and innovation

Pay

This position pays between $17.00 - $22.80/hour based on experience.