Patient Access Specialist - Connect Call Center - 156668
At St. Luke’s, our dedicated team of Patient Access Specialists strive to build a positive, supportive, and inclusive culture that delivers exceptional patient experiences. Connect serves as a healthcare contact call center, centrally situated in downtown Boise. As the primary gateway to our patients' healthcare journey, we play a crucial role in facilitating their experiences.
Schedule
- Shifts may vary: 8:00 AM–4:30 PM, 8:30 AM–5:00 PM, or 9:30 AM–6:00 PM depending on department needs
- Training for the first several weeks: 8:30 AM–5:00 PM
- Once training is completed, the possibility of remote work is based on employee's proficiency
Responsibilities
- Provide extensive support via phone and online channels to patients and healthcare providers
- Manage scheduling logistics, referral coordination, and registration, collaborating with providers and facilities to optimize workflow and minimize delays
- Foster community engagement to bolster patients' healthcare journey
- Use a variety of technologies, tools, and resources to support departmental workflows
Requirements
- Education: High School Diploma or equivalent
- Experience: 1 year of relevant experience
Benefits
At St. Luke’s, caring for people in the communities we serve is our mission—and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and provide:
- On-site massages
- On-site counseling via our Employee Assistance Program
- Access to the Personify Health Wellness tool
- Formal training and career development offerings to ensure you are meeting your career goals