Patient Access Specialist, Behavioral Health - Part Time Varied Shifts

About the role

As one of the nation's Top 15 Health Systems, recognized by Premier and Modern Healthcare, Valley Health is a place where excellence, compassion, and purpose come together. This distinction reflects our commitment to exceptional patient care, clinical quality, and the caregivers who make it all possible.

This position functions under the direction and supervision of the Operations Manager for the Outpatient Behavioral Health Programs (Department: Neuro Psych PBB). The Patient Access Specialist supports the front end of the revenue cycle by processing accurate and complete pre-registration, registration, demographic and financial verification activities.

Responsibilities

• Analyze insurance payor/plans and verify eligibility through Epic's RTE platform or third-party websites; document responses of eligibility accurately in the patient medical record
• Run cost estimates for review with patients, apply appropriate payment discounts and billing indicators when applicable
• Utilize the electronic medical health record and complete pre-screen questionnaire for new patients
• Coordinate and schedule new admissions and existing patient appointments
• Answer all incoming calls, take messages and distribute as necessary
• Place follow-up phone calls to patients who have discharged from the outpatient programs
• Maintain all logs for compliance and regulatory standards
• Welcome visitors and provide facility tours as needed
• Process mail and order/stock office supplies and other program materials
• Complete all other duties assigned and act as a member of the interdisciplinary team — communicating information, integrating appropriately with Hospital, and assisting the Program Director as needed
• Present a positive image through professional appearance, attitude, personality, customer service, and body language

Requirements

• High School Diploma required
• Bachelor's degree in Healthcare Administration, Business Administration, or Clinical Area preferred
• 2 years of experience in healthcare/medical as a Patient Care Representative
• Epic experience required or ability to complete training within 7 days of hire

Qualifications

• Ability to multitask, prioritize deadlines, and work well in both a team environment and independently
• Excellent organizational skills
• Excellent communication and interpersonal skills
• Capable of working independently
• Physical demands: 6 A Customer Service (per internal classification)

Pay

Hourly pay range: $18.96 – $25.59 (FLSA classification: Non-exempt)

Benefits

• Zero-Deductible Health Plan
• Dental and vision insurance
• Generous Paid Time Off
• Tuition Assistance
• Retirement Savings Match
• Robust Employee Assistance Program for emotional wellbeing
• Membership to Healthy U: An Incentive-Based Wellness Program
• Health Savings Account & Flexible Spending Account for childcare
• Life insurance
• Short-term and long-term disability
• Professional development
• Discounts to on-campus dining and additional perks as the largest employer in the region