Patient Access Specialist

About the role

We are seeking a Patient Service Specialist to support a busy physical therapy clinic. This role serves as the first point of contact for patients and is responsible for managing front desk operations, patient registration, scheduling appointments, answering phones, supporting providers, and maintaining accurate patient records.

Responsibilities

• Greet patients and manage check-in/check-out processes
• Complete patient registration and update demographic information
• Schedule and confirm follow-up appointments
• Answer inbound phone calls and assist patients with questions and requests
• Verify insurance information and patient accounts
• Document and maintain patient information within the EMR system
• Support providers and clinical staff with administrative requests
• Manage multiple priorities while delivering excellent customer service
• Ensure front desk operations run efficiently throughout the day

Requirements

• Previous front desk, receptionist, or patient service experience
• Experience working in a healthcare or medical office environment preferred
• Strong customer service and communication skills
• Ability to multitask in a fast-paced setting
• Computer proficiency and accurate data entry skills
• Experience using EMR systems preferred
• Reliable attendance and ability to work independently

Qualifications

The ideal candidate is highly organized, customer-focused, and comfortable multitasking in a fast-paced healthcare environment.

Skills

• Patient Service
• Front Desk
• Patient Registration
• Answering Phones
• Nice-to-Have Skills
• Insurance Verification
• Medical Terminology
• Patient Check-In/Check-Out
• Patient Accounts
• Inbound Call Handling
• Medicaid Experience
• Prior Authorization Processing
• EMR Experience

Benefits

• Compensation and Benefits
• Pay Rate: $19.00/hour
• Duration: 4-Month Contract-to-Hire
• If Eligible, Benefits May Include:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Pay

Pay Range: $19.00 - $19.00/hr

Schedule

Monday: 6:30 AM - 3:00 PM
Tuesday: 10:30 AM - 7:00 PM
Wednesday: 6:30 AM - 3:00 PM
Thursday: 10:30 AM - 7:00 PM
Friday: 6:30 AM - 3:00 PM

About TEKsystems

We are a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.