Patient Access Specialist

About the role

PromptCare is seeking a highly motivated and detail-oriented Patient Access Specialist who will possess experience within the healthcare industry, with a particular focus on respiratory therapy, and demonstrate the ability to thrive in a fast-paced environment. This role is primarily responsible for the timely creation, submission, and follow-up of initial authorization requests to assigned payers, ensuring patients receive necessary services without delay.

Reports to

This role reports to the Departmental Supervisor or Manager.

Job Type

This is a full-time position, 40 hours per week, Monday through Friday, 8:30am-5pm.

Requirements

• High School Diploma or equivalent
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment
• Previous experience in healthcare, preferably in respiratory or durable medical equipment (DME)
• Strong knowledge of insurance authorization processes
• Experience with Brightree or similar healthcare management systems required
• Appropriate computer skills for the position (Microsoft Office Suite) and areas of influence
• Strong communication and problem-solving skills
• Clinical, medical office administrative, or related experience preferred

Responsibilities

• Collaborate with intake, clinical, and billing teams to gather required documentation
• Maintain accurate and up-to-date records in Brightree and other internal systems
• Prepare, submit, and track authorization requests to insurance payers in a timely and accurate manner
• Monitor authorization statuses and proactively follow up to prevent delays in patient care
• Ensure compliance with payer guidelines and company policies
• Regular contact with patients, insurance plans, physician offices, respiratory therapists and other personnel is necessary to ensure timely turnaround and approval
• Escalate problem accounts and ensure resolution
• Understand payer requirements to ensure authorization approval is granted
• Other duties as assigned

Physical Demands

The physical requirements listed here indicate what an employee must meet to effectively perform this role's essential functions. The employee frequently needs to communicate verbally, listen attentively, and spend prolonged periods sitting at a desk and working on a computer. The role also requires lifting files, opening filing cabinets, and bending or standing as needed.

Benefits & Perks

• Comprehensive Medical, Dental, and Vision Package
• 401(k) Plan with Company Match
• Generous PTO: Vacation, Sick Time, Personal Days, and Paid Holidays
• Life Insurance: Standard coverage with optional enhancements
• Employee Assistance Program: Free counseling and coaching sessions
• Emotional Well-being and Work-Life Balance Resources
• Short & Long-Term Disability: Company-paid with optional supplements
• Accidental Death and Dismemberment Insurance
• FSA and HSA: Manage healthcare expenses
• Commuter Spending Programs
• Employee Referral Bonuses
• Volunteer and Engagement Opportunities
• Exclusive Discounts on entertainment, travel and various other supplemental and cellphone plans

Equal Employment Opportunity

The PromptCare Companies is committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination on the basis of race, color, age, national origin, religion, gender, gender identity, sexual orientation, pregnancy, marital status, genetic disposition, disability, veteran's status or any other characteristic or classification protected by State/Federal/Local laws. We foster a work environment in which diversity and inclusion are embraced, people are hired and advanced on their merits, and employees are treated with mutual respect and dignity.