Patient Access Specialist

Location: NH Huntersville Medical Center

Schedule

• Rotating Schedules: Monday - Friday 9:00am-5:30pm
• Rotating Weekends

About the Role

As a Patient Access Specialist at Novant Health, you’ll be an essential part of welcoming patients and families, ensuring a smooth and compassionate registration experience.

• Impactful Work: Be the first friendly face patients see and help them start their care journey confidently
• Supportive Culture: Join a collaborative team that values quality, cooperation, and continuous learning
• Competitive Environment: Work in a high-energy setting that rewards attention to detail and excellent service

Responsibilities

• Support providing patient registration, pre-registration, and verification services for the Emergency Department
• Collect and process patient demographic and financial information accurately
• Identify payment sources, collect payments, and effectively communicate with insurers and staff
• Maintain up-to-date knowledge of federal and state compliance regulations and Joint Commission standards
• Assist patients physically when needed, including bedside registration based on facility and shift needs
• Cross-train in various administrative support roles to support flexible coverage across departments
• Thrive in a fast-paced, sometimes stressful environment, delivering calm, professional service at all times

Requirements

• High School Diploma or GED, required
• Minimum one year experience in patient access, registration, billing, cash collection, insurance and/or pre-certification in a medical environment, preferred
• One year Customer Service experience in any field, preferred
• One year of clerical experience in medical office setting (other related experience may be considered in lieu of medical office experience, preferred)

Skills

Required:

• Demonstrated knowledge of insurance plans and coordination of benefits, registration processes, collection and cash receipting in compliance with regulatory standards
• Knowledge of emergency codes and appropriate responses, and applicable federal and state healthcare regulations
• Excellent interpersonal and communication skills, with experience and competency in customer relation skills
• Ability to organize and prioritize work in a stressful environment with changing priorities
• Ability to interact with individuals of all cultures and levels of authority
• Ability to maintain confidentiality
• Ability to work effectively as a member of a team and individually
• Good oral and written communication skills
• Good problem-solving skills
• Basic medical terminology (knowledge can be obtained through formal classes or work experience)
• Basic computer skills and experience in patient registration systems
• Maintains current knowledge of Federal and State regulatory compliance guidelines and JCAHO requirements
• Participates in and facilitates communication between supervisors, other Revenue Cycle Departmental staff, and management to strengthen and improve processes within the revenue cycle
• Adheres to departmental objectives through cooperation and quality performance
• Detailed knowledge of government payors
• Ability to drive/travel to multiple facilities/locations as needed
• Cross-trained in multiple areas including ability to work in all registration points

Preferred:

• Reading procedural orders
• Basic scheduling functions
• Understanding of insurance benefits, insurance plans, and coordination of benefits

Benefits

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.