Patient Access Specialist

About the Organization

Aspire Indiana Health is a nonprofit provider of comprehensive “whole health” services including primary medical care, behavioral health, recovery services, and programs addressing the social determinants of health such as housing and employment. Aspire operates health centers in five Central Indiana counties, serving Hoosiers of all ages and walks of life.

About the Role

The Patient Access Specialist is dedicated to providing the first impression for patients, providers, and customers, contributing to a positive patient experience. This role coordinates patient flow from check-in to check-out, ensuring all information is complete and accurate to establish and maintain patient records required for financial, clinical, and regulatory purposes.

Requirements

• High School Diploma or Equivalent required
• Minimum one (1) year experience in healthcare highly preferred; medical front office experience highly preferred
• Intermediate computer skills with Google Suite
• Previous insurance billing experience highly preferred
• Electronic Health Record (EHR) experience preferred
• Knowledge of basic medical terminology preferred
• Ability to communicate in American Sign Language (ASL) a plus

Hiring Process

• Drug screen, TB test, and extensive background checks (including Criminal History, Sex Offender Registry Search, State Central Registry Check, Education Verification, and Professional References) required
• Strong encouragement to have a flu shot and be fully vaccinated against COVID-19 prior to joining
• Adherence to CDC protocols including wearing masks, social distancing, and sanitizing