Patient Access Specialist | 5th St Clinic

Current Monument Health employees: apply via the internal career site in Workday.

About the role

As a Patient Access Specialist I at Monument Health, you can begin your healthcare career with no experience necessary. You will be valued as an essential team member providing compassionate patient-focused care. You are the first person our patients see each time they enter the facility or department, serving as a trusted resource to provide service excellence to patients, families, physicians, clinicians, and internal departments.

Our vision at Monument Health is to be one team, to listen, to be inclusive, and to show we care. To do the right thing. Every day.

Responsibilities

• Accurately collect demographics, confirm patient identity, guarantor assignment, and coverage information from patients or informants, including obtaining necessary documents for check-in or admission in various settings (phone, letters, face-to-face, bedside).
• Support strategic objectives by following Revenue Cycle guidelines, including participating in quality assurance and improvement activities.
• Demonstrate knowledge of payer information and benefits, including Medicare, Medicaid, commercial payers, and third-party liability payers.
• Perform point-of-service collections (prepayments, outstanding balances, co-payments, co-insurance) and daily reconciliation of cash drawer; provide basic account reconciliation.
• Initiate financial clearance by providing cost estimates for scheduled services and escalate financial clearance needs on behalf of the patient.
• Review and understand authorization and referral records to confirm financial clearance.
• Educate patients and ensure regulatory compliance by distributing/obtaining required forms and signatures (consents for treatment, financial agreements, ABN/waivers, and other regulatory forms).
• Perform business office duties: handle incoming calls/messages, in-basket messaging, patient communications, intra-departmental communications, scanning/faxes, taxi vouchers, mail distribution, lost and found, and safe/valuables.
• Provide service excellence, including way-finding and reception, while addressing emotional and physical needs of patients.
• Obtain referrals and order transcription, as applicable to the service area.
• Perform patient scheduling, check-out, pre-arrival management, and manage waitlists/recall lists per department protocols.
• Maintain registration-related work queues, resolve errors, and educate patients on electronic medical record functions (advanced directives, release of information, patient portal proxy forms).
• Address account inquiries, resolve or escalate as appropriate.
• Comply with Monument Health’s Attendance Policy; may be required to work beyond scheduled shifts.
• Perform patient movement activities in the electronic medical record.
• Arrange patient transportation and other enabling services.
• Assist clinical care team as needed, including patient transport under clinical team direction.
• Attend all mandatory education, compliance, and safety program sessions.
• Comply with all current and future policies and procedures; report directly to the supervisor.
• All other duties as assigned.

Requirements

• High School Diploma/GED or equivalent.
• Preferred: 1+ years of customer service, patient relations, or medical patient accounts/financial services experience.
• Ability to work assigned schedules and hours as determined by the department.
• Medium work: exerting up to 10 pounds of force constantly, up to 25 pounds frequently, and up to 50 pounds occasionally.
• Possible exposure to blood, bodily fluids, or tissues.

Pay

Starting pay rate range: $17.27 - $19.85 per hour, determined by the knowledge, skills, and experience of the applicant.

Benefits

• Supportive work culture.
• Medical, vision, and dental coverage.
• Retirement plans, Health Savings Account, and Flexible Spending Account.
• Instant pay for qualifying positions.
• Paid Time Off accrual bank.
• Opportunities for growth and advancement.
• Tuition assistance/reimbursement.
• Excellent pay differentials on qualifying positions.
• Flexible scheduling.