Patient Access Specialist

Are you passionate about delivering exceptional customer service in a healthcare setting? Do you want to work for an organization that promotes growth and development? Here at Men's Health Foundation, we envision a world where inequity and stigma do not separate people from healthcare. We believe that by reimagining how healthcare is delivered, we can help create greater health equity for those most at risk, breaking down barriers to care. We welcome all backgrounds, gender identities, and expressions.

Benefits

• Medical, Dental, Vision, Life, and LTD insurance (may be eligible on the 1st of the month following the date of hire)
• 12 Paid Holidays (including 1 mental health day)
• 401(k) Retirement plan (may be eligible for employer matching up to 4% following completion of 90th day of employment)
• Flexible Spending Account (FSA)
• 40 hours of sick pay (following completion of 90th day of employment)
• 120 hours of PTO accrued within the 1st year of employment

We seek team members who embrace and champion diversity, as our work within the LGBTQ+ community promotes positive sexuality and inclusivity. Candidates should be comfortable with exposure to imagery, events, and materials that reflect our culture of acceptance and expression, ensuring alignment with our values.

What You'll Do

Patient Confidentiality & Customer Service

• Maintain strict patient confidentiality through patient contact as indicated by the Health Insurance Portability and Accountability Act (HIPAA)
• Exhibit a high level of customer service and follow the Customer Service Performance Standards
• Handle patient calls and visits in a professional and courteous manner
• Address challenging patient interactions, answer questions, and respond to minor complaints professionally and efficiently
• Maintain open lines of communication with providers, medical assistants, and other applicable employees, and utilize a team-based approach to coordinate patient care
• Demonstrate a clear understanding of the services offered by the organization as well as any upcoming events as it relates to patients

Registration

• Welcome patients and guide them through the registration process using our Electronic Medical Record (EMR) system
• Scan and upload essential patient documents, including IDs, insurance cards, and disclosures, into the EMR
• Verify and update patient demographics at every visit
• Assist patients with completing necessary forms and documentation
• Receive and handle payments at the time of service, and be responsible for cash box security and reconciliation of daily cash receipts
• Monitor patient flow from registration to treatment, ensuring all concerns are met by checkout
• Mail documents on an as-needed basis
• Ensure the waiting and reception areas are kept neat, clean, and safe from any hazards and report on any damages
• Monitor and ensure office supplies and forms are available for the day-to-day office operation

Scheduling Duties

• Answer a high volume of patient calls courteously, managing tasks within your scope and routing others as needed
• Accurately enter new patient information in the EMR and update records for existing patients
• Obtain and verify demographics and insurance information
• Verify insurance eligibility and demonstrate understanding of contracted payors
• Clearly identify patient needs, resolve inquiries, and schedule or modify appointments accurately and efficiently

Additional Duties

• Provide support at other sites as needed
• Perform additional duties as assigned

Qualifications

• High School diploma or equivalent
• Ability to stay calm and professional in a fast-paced, dynamic environment
• Positive attitude and professional appearance
• Strong attention to detail, timeliness, and a commitment to continuous improvement
• Excellent communication and customer service skills
• Familiarity with EMR applications is a plus