Patient Access Services, Team Lead - Imaging Registration

Responsibilities

• Coordinates the flow of overall functions of the Patient Access Services Office.
• Performs scheduling/registration and general office duties including: track and order office supplies, word processing, copying, filing, faxing, answering phones and data entry.
• Affords assistance to clinical and marketing teams for departmental promotions.
• Maintains departmental regulatory compliance.
• Works across departmental teams to maintain workflow efficiencies.
• Participates directly in revenue cycle initiatives as needed.
• Collections co-payment, deductible, and co-insurance amounts according to patient’s health insurance plan and contractual agreement.
• Helps merge patient charts from ancillary systems into the patients’ electronic Medical Record.
• Supports quality patient care while meeting health and safety standards.
• Verifies insurance eligibility of all insured patients and financially investigates self-pay patients.
• Obtains authorization/notification for elective procedures via insurance payer website, facsimile, or phone.
• Organizes, maintains, and tracks authorizations for all patients and visits.
• Collaborates with Case Management, Patient Financial Services Office and Management to aid in proper reimbursement.
• Stays abreast of changing third party payer criteria to aid in revenue capture as it relates to the hospital financial policy.
• Responsible for coordinating add-on services.
• Develops and maintains positive customer service with all patients, colleagues, visitors, and vendors by exercising utmost diplomacy and tact.
• Collaborates with other departments to ensure the needs of the patient and department are met.
• Manages RQA reports by resolving errors and producing corrected accounts.
• Collaborates with Patient Access leadership to ensure appropriate staffing levels are met based on operational needs, handles/arranges coverage as needed, and can be required to accommodate all shifts and locations across the department.
• Abides by documentation guidelines consistently.
• Adheres to all company and department policies and procedures in confidentiality, regulatory and contractual mandates and HR policy.
• Complies with departmental dress code and maintains a neat appearance.
• Performs other department related duties as deemed appropriate by the Patient Access Services leadership.

Qualifications

• Associate’s degree required.
• Five (5) years’ experience in Healthcare or Revenue Cycle or Business Office required.
• Three (3) years' experience in staff supervision and/or leadership required.
• Two (2) years' Patient Access experience required.
• One (1) year insurance verification and authorization experience required.
• Customer service and support skills required.
• Strong communication, interpersonal, and multitasking skills required.
• CPT, ICD-10, and medical terminology experience required.
• Must possess quantitative analytical skills and computer savviness including Microsoft Office, Word, Excel, and PowerPoint, including knowledge of external provider web portals.
• Demonstrates exceptional attention to detail and accuracy in all tasks, ensuring high-quality results and minimizing errors.
• Must be able to multitask in a high stress fast-paced environment.
• Capable of working independently with minimal supervision, demonstrating strong self-motivation and initiative with strong time management skills to meet deadlines.
• Possesses comprehensive knowledge to help in assisting patients in understanding medical insurance benefits.