Patient Access Services Supervisor - Orthopedics Northwest

Position Summary

The Supervisor-Access Services is responsible for daily operations (24-hour/7-day) for multiple registration check-in points, and the supervision of staff at multiple locations/areas. The Supervisor implements, communicates, and ensures adherence to department procedures and policies; ensures high-quality service is delivered to patients at registration and the accuracy of patient information; manages staff schedules based on call demand; monitors metrics to ensure consistent service and access in accordance with policy; ensures coordination of services with other departments to promote the highest level of efficiency and patient satisfaction and/or to identify and fix any gaps in registration process and patient’s flow process; oversees patient communications and budgeting and participates in the short- and long-range planning and quality improvement.

Requirements

• Associate degree required, two (2) years of leadership experience will be considered in lieu of the degree
• Two (2) years of experience in Access Services, Hospital Registration or Revenue Cycle field
• Previous experience and demonstrated skills in a supervisor or lead capacity
• Consideration may be given to internal applicants not meeting the education requirements

Why MultiCare?

• Rooted in the local community
• Partnering with patients, families and neighbors across the Pacific Northwest for more than 140 years
• Growth and education
• Competitive tuition assistance, award-winning residencies, fellowships and career development to invest in you
• Well-being and support
• Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared in your work and life
• Living our values
• Resource Groups and outreach programs help ensure every team member feels safe, seen, heard and valued
• Pacific Northwest lifestyle
• Work and live where natural beauty, adventure and strong community connections are part of everyday life

Pay and Benefits Expectations

• We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off.
• Associated benefit information can be viewed here.