Patient Access Supervisor

About the Role

This is an exempt, full-time position located in Newton on the 1st shift. The role is not eligible for overtime.

Responsibilities

• Provide advice, guidance, and leadership to RHM & Region leaders in developing strategies and achieving performance goals.
• Enable collaboration across and within the service area, RHM, and Regions to ensure consistency and integration of strategy and operations.
• Lead standardization, systemness, and optimization of policy, process, and methodology, establishing a national community of practice.
• Oversee Vendor/Contract Labor Management, including centralizing strategy and optimizing spend.
• Collaborate in system-wide strategy development and deployment of functional area priorities and initiatives.
• Support regional efforts to comply with functional area priorities and ensure accountability for leadership teams.
• Serve as the organization-wide focal point for establishing functional strategies and governance over financials and staffing.
• Ensure effective communication between service area functional area, RHM, and Region leaders.
• Measure and report KPIs/metrics and value delivery.
• Provide leadership for the colleague life cycle.
• Maintain working knowledge of applicable federal, state, and local laws, Trinity Health Integrity & Compliance Program, Code of Conduct, and other policies to ensure adherence.
• Maintain and demonstrate knowledge to successfully supervise functional areas of the hospital, including outpatient registration, emergency room registration, admissions, bed assignment, and financial counseling.
• Monitor the patient tracking system, registration reports, and financial clearance activities to ensure compliance with key performance standards.
• Oversee financial clearance activity to verify accounts at time of service and meet medical necessity requirements.
• Coordinate investigation and resolution of patient/family or staff complaints.
• Resolve patient questions regarding payment requirements or charges referred by registrars.
• Provide operational guidance and support to the assigned team, disseminate policy/procedure updates, and support coverage of other departmental divisions as required.

Requirements

• Bachelor’s degree in Accounting, Business, Finance, or a related field, or equivalent combination of education and experience.
• Three to five years of leadership experience within Patient Access.
• Five years of relevant experience in functional areas of Patient Access such as Registration, Insurance Verification/Financial Clearance, Financial Counseling, or other relevant experience.
• Obtain national certification in HFMA CHFP, CRCR, or NAHAM CHAM within one year of hire.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.