Patient Access Supervisor

Employment Type: Full time
Shift: Day Shift
EXEMPT ROLE - NOT ELIGIBLE FOR OVERTIME
NEWTON LOCATION - 1st SHIFT

About the Role

Our Trinity Health Culture: Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions.

Responsibilities

• Provide advice, guidance & leadership to RHM & Region leaders in developing strategies & achieving performance goals.
• Enable collaboration across & within service areas, RHM & Regions to ensure consistency & integration of strategy & operations.
• Lead standardization, systemness & optimization of policy, process, and methodology; establish a national community of practice.
• Oversee Vendor / Contract Labor Management including centralizing strategy & optimizing spend.
• Collaborate in system-wide strategy development & deployment of functional area priorities & initiatives.
• Support regional efforts to comply with functional area priorities; accountable for selection, evaluation & overall success of functional leadership teams.
• Serve as organization-wide focal point for establishing functional strategies & governance over financials & staffing.
• Ensure accountability for communication between service area functional area, RHM & Region leaders.
• Measure & report KPIs/metrics & value delivery.
• Provide advice, guidance & leadership for the colleague life cycle.
• Maintain working knowledge of applicable federal, state & local laws/regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, policies, procedures & guidelines.
• Maintain & demonstrate knowledge to successfully supervise each functional area of the hospital including outpatient registration, emergency room registration, admissions, bed assignment & financial counseling.
• Regularly monitor the patient tracking system, registration reports & financial clearance activities to ensure compliance with key performance standards.
• Monitor all financial clearance activity ensuring accounts are verified at time of service & meet medical necessity requirements.
• Coordinate investigation & resolution of problems from patient/family or staff complaints.
• Resolve patient questions regarding payment requirements/charges referred by registrars.
• Provide operational guidance & support to assigned team, disseminate policy/procedure updates, support coverage of other departmental divisions as required.

Requirements

• Bachelor's degree in Accounting, Business, Finance, or a related field of study or equivalent combination of education & experience.
• Three (3) to Five (5) years of leadership experience within Patient Access.
• Five (5) years of relevant experience in functional areas of Patient Access such as Registration, Insurance Verification/Financial Clearance, Financial Counseling, or other relevant experience.
• Obtain national certification in HFMA CHFP or CRCR or NAHAM CHAM required within one (1) year of hire.