Patient Access Services Lead; Full-time, Evening, MMMC

Job Summary

Under indirect supervision, performs variety of patient registration, telephone, reception, cashiering and clerical duties; implements, maintains and assumes responsibilities of patient registration, insurance verification, notification & authorizations, and scheduling- ensuring adequate staff is available for operations.

Essential Responsibilities

• Ensures that adequate staff is available for operations in all Patient Access Services (PAS) areas of responsibility.
• Responsible for overall admitting function of the facility/ clinic including but not limited to: registrations, insurance verification, etc.
• Prepares and maintains work schedules.
• Participates in training of personnel.
• Ensures registration data is complete and accurate.
• Participates in team meetings.
• Responsible for cash handling.
• Prepares various reports for financial teams, management and appropriate departments as needed.
• Prepares and codes timecards for each pay period for managers approval as needed.
• Performs other duties and accepts responsibility as assigned.

Experience

• Minimum three (3) years financial counseling or admission and registration, and/or medical billing.

Education

• High school diploma, GED, or equivalent.

Additional Requirements

• Demonstrates knowledge, skills, and abilities necessary to provide culturally sensitive care and/or service.
• Demonstrated knowledge of and skill in customer service, interpersonal relations, oral communication, problem solving, quality management, results orientation, systems thinking, teamwork, written communication and leadership.
• Demonstrated knowledge of and skill in word processing and spreadsheet applications.
• Demonstrated ability to communicate well with co-workers, customers, outside vendors in person and on the telephone.
• Ability to read, write, speak and understand English.
• Ability to train others: giving and receiving instructions.
• Maintain mathematic ability, attention to detail (e.g., organization, prioritization, proofing), concentration and alertness.

Preferred Qualifications

• Knowledge of health insurance, managed care, and/or third party liability type insurance.
• Knowledge of Medicare and/or Medicaid payor guidelines.
• Knowledge of financial screening or medical billing processes.
• Knowledge of medical terminology.
• Post high school coursework in business or related field.