Patient Access Services, Associate - Communications / Switchboard, Evenings

About the Role

The Patient Access Communications/Switchboard Associate at Stony Brook Southampton Hospital is responsible for ensuring all patients are registered in accordance with departmental policies and procedures. This role supports the critical components of the revenue cycle, maintains compliance with regulatory agencies, and provides exceptional customer service in challenging situations.

Responsibilities

• Supports registration functions and general office duties, including word processing, copying, filing, faxing, answering phones, and data entry.
• Conducts patient interviews to gather and confirm demographic details, insurance data, and financial obligations.
• Verifies patient prescriptions, diagnoses, referring providers, and services based on facility and patient availability.
• Explains required forms and obtains necessary signatures.
• Reviews and evaluates patient registrations for accuracy of demographic and financial information.
• Collects co-payments, deductibles, and co-insurance amounts according to insurance plans and contractual agreements.
• Refers self-pay patients to financial aid/self-pay representatives.
• Operates telephone switchboards to connect, hold, transfer, and disconnect calls, providing general information and directing inquiries appropriately.
• Maintains positive customer service with patients, colleagues, visitors, and vendors.
• Manages RQA reports by resolving errors and producing corrected accounts.
• Collaborates with other departments to meet patient and departmental needs.
• Adheres to documentation guidelines, confidentiality protocols, and HIPAA requirements.
• Complains with departmental dress code and maintains a neat appearance.

Qualifications

• Associate's degree, or High School Diploma/GED with two (2) years’ combined experience in Revenue Cycle, Medical Office, or Business Office.
• Strong communication, interpersonal, and multitasking skills.
• Computer literacy and customer service skills.

Preferred Qualifications

• Knowledge of health insurance to assist patients in understanding medical insurance benefits.
• Experience with CPT, ICD-10, and medical terminology.

Physical Demands

• Prolonged periods of standing, sitting, and walking.
• Ability to lift up to 25 pounds.
• Commuting to hospital and offsite facilities required.
• Exposure to various illnesses and diseases.

Pay

$27.94 - $29.66 / hour

The starting salary range for this position is based on relevant experience. Total compensation includes benefits beyond the hourly wage.

Special Notes

• Resume/CV should be included with the online application.
• Stony Brook Medicine is a smoke-free environment.
• This position may require wearing respiratory protection, which may prohibit facial hair.
• The role may be designated as "essential" during institutional emergencies.

Pre-Employment Requirements

• Pre-employment physical examination and medical clearance.
• Electronic reference check with a minimum of three (3) professional references.
• 4-panel drug screen.
• Regulatory requirements for pre-employment screenings.
• Submission of required New York State licenses/certificates.

Company Overview

Stony Brook Southampton Hospital, part of Stony Brook Medicine, provides academic-based medical care to a diverse community. The hospital serves year-round residents, second homeowners, and vacationers, with a population ranging from 75,000 in winter to over 300,000 in summer. Recognized as a Long Island Top Workplace, the hospital is committed to excellence in diversity and inclusive practices.