Patient Access Scheduling Representative - Variable Shift, Full Time

About the role

Nestled between Burbank and Pasadena, Adventist Health Glendale is one of the area's leading healthcare providers. We are comprised of a 515-bed hospital, two urgent cares, home care services, comprehensive cardiology care and a vast scope of services located in the San Fernando Valley. We are committed to the development and empowerment of our nurses and have received Magnet designation from the American Nurses Credentialing Center. Glendale is known for its urban living, with easy access to dining, entertainment, shopping, amusement parks and outdoor recreation. Adventist Health Glendale is proud to be part of the thriving, diverse community since 1905.

Responsibilities

• Schedules, confirms, and modifies appointments based on patient needs and departmental guidelines.
• Communicates preparation instructions and ensures patients are ready for procedures.
• Collaborates with referring and ordering providers to schedule appropriate services.
• Obtains and updates demographic, insurance, and financial information to ensure accurate financial clearance and registration.
• Verifies insurance eligibility and authorization requirements.
• Ensures accurate patient identification and proper MRN assignment.
• Confirms required orders, authorizations, labs, premedication, and implant information are in place.
• Obtains external medical records needed to support scheduled services.
• Provides exceptional customer service to patients, providers, and internal departments.
• Processes patient and provider messages accurately and promptly.
• Supports clinicians, technologists, and team members with scheduling and access needs.
• Performs other job-related duties as assigned.

Requirements

• Education and Work Experience: High School Education/GED or equivalent: Required
  Associate’s/Technical degree in business or equivalent combination of education/related experience: Preferred
• Experience: One year customer service experience, preferably in healthcare or service-oriented environment: Required
  One year experience in Patient Access, Revenue Cycle, physician office, healthcare insurance, or related field: Required

Organizational Requirements

• Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable.
• Medical and religious exemptions may apply.
• Adventist Health participates in E-Verify. Visit here for more information about E-Verify.

About Us

Adventist Health is a faith-based, nonprofit, integrated health system serving more than 100 communities on the West Coast and Hawaii with over 440 sites of care, including 27 acute care facilities. Founded on Adventist heritage and values, Adventist Health provides care in hospitals, clinics, home care, and hospice agencies in both rural and urban communities. Our compassionate and talented team of more than 38,000 includes employees, physicians, Medical Staff, and volunteers driven in pursuit of one mission: living God's love by inspiring health, wholeness and hope.

JOB INFO

• Job Identification : 68439
• Job Category : Associate
• Posting Date : 2026-07-09T23:11:20+00:00
• Job Schedule : Full time
• Locations : Glendale, CA, United States
• Assignment Category : Full-time regular
• Pay Range : The estimated base pay for this position is $25.00 to $30.01. Additional individual compensation may be available for this role through differentials, extra shift incentives, bonuses, etc. Base pay is only a portion of the total rewards package, and a comprehensive benefits program is available for qualifying positions. Please contact our Talent Acquisition team for more information.