Patient Access - Scheduling (PAS)

About the role

Advance patient care by streamlining access and appointments. At Cuyuna Regional Medical Center (CRMC), we’re a community dedicated to making a meaningful impact, providing compassionate, high-quality care for over 60 years in the Greater Brainerd Lakes Area and beyond. The Patient Access Specialist‑Scheduling plays a vital role in orchestrating patient interactions with healthcare services through meticulous appointment scheduling and documentation, serving as the primary line of communication between patients, providers, and clinic departments to ensure a seamless flow of information and coordination.

The Clinic Scheduling department works behind the scenes to ensure every patient is seen, provider time is maximized, and clinic operations run smoothly. This includes creating visits to establish care, accommodating urgent appointment requests, handling unexpected disruptions, and managing schedules and reschedules with precision while adapting to changing needs.

Responsibilities

• Orchestrate patient interactions with healthcare services through meticulous appointment scheduling and documentation.
• Serve as the primary line of communication between patients, healthcare providers, and various clinic departments.
• Manage a high volume of information and multitask under pressure while maintaining high standards of customer service and accuracy.
• Collaborate with medical staff, insurance providers, and other departments to verify information and facilitate patient care continuity.
• Respond flexibly to changing patient needs and clinic demands.
• Create visits to establish care, accommodate urgent appointment requests, and handle unexpected disruptions.
• Manage schedules and reschedules with precision, following established workflows for accuracy and efficiency.

Qualifications

Education and Experience Required: N/A. Preferred: Completion of a Health Care Administrative Specialist program or similar, or comparable experience in a health care facility; High School Diploma or equivalent.

Skills

• Excellent communicator with strong interpersonal skills.
• Customer‑service focused and professional.
• Detail‑oriented with accurate data entry skills.
• Resilient and adaptable multitasker.
• Discreet with sensitive patient information.
• Familiar with medical terminology and systems.
• Resourceful with strong problem‑solving ability.

Benefits

• Medical, dental, and vision insurance.
• Health savings accounts.
• Life insurance.
• Employer contributions to a 401(k) retirement plan.
• Paid time off.
• Participation in 401(k) and 457(b) plans.
• Educational assistance and reimbursement.
• Employee assistance program.
• Work‑life balance support.
• Gym membership and other discounts.
• Employee recognition programs.

Pay

The pay range is listed above; actual pay rate offered is determined based on experience in this role.