Patient Access Scheduler II - TMCH Cancer Center Wilmot

Essential Functions

• Schedule complex diagnostic, surgical, and outpatient procedures using EHR and scheduling systems.
• Verify insurance eligibility, benefits, and authorization requirements for scheduled services.
• Cook with clinical departments and physician offices to confirm procedure details and resolve conflicts.
• Provide patients with procedure preparation instructions and cost estimates.
• Collect co-pays, deductibles, and outstanding balances; reconcile daily cash drawer.
• Mentor and train Scheduler I staff; serve as a resource for complex scheduling scenarios.
• Monitor scheduling queues and ensure timely follow-up on pending cases.
• Document all insurance and authorization information in the registration system.
• Support outpatient departments with system maintenance tasks (e.g., opening/closing resources, overbooking).
• Respond to incoming calls and assist patients with scheduling, rescheduling, and inquiries.

Minimum Qualifications

• Education: High school diploma or GED required; vocational training in medical office administration preferred.
• Experience: Two (2) years in a medical office or hospital setting, including 1 year of scheduling or insurance verification experience.
• Licensure or Certification: Heartsaver CPR certification required within 90 days for specific departments (e.g., Pediatric or Adult Therapies).

Knowledge, Skills, And Abilities:

• Advanced knowledge of medical terminology, insurance plans, and scheduling protocols.
• Strong communication and customer service skills.
• Proficiency in EHR systems and scheduling software.
• Ability to multitask and prioritize in a fast-paced environment.
• Attention to detail and accuracy in data entry.
• Ability to mentor and support junior staff.
• Basic computer and office equipment proficiency.