Patient Access Representative - Winchester, IL

About the role

You will serve as an important member of a close-knit rural healthcare team. This unique position combines traditional patient access responsibilities with light clinical support duties, helping ensure patients receive a seamless experience from check-in through their appointment.

Primary Responsibilities

• Greet patients and visitors in a professional, welcoming, and compassionate manner.
• Register patients and accurately collect demographic, insurance, and financial information.
• Schedule appointments, procedures, and follow-up visits.
• Verify insurance eligibility and assist with obtaining necessary information for patient visits.
• Answer incoming phone calls and assist patients with scheduling, registration, and general inquiries.
• Maintain accurate patient records within the electronic medical record.
• Collect patient payments and assist with basic administrative functions as needed.
• Provide support to clinical staff by preparing exam rooms and ensuring supplies are stocked and readily available.
• Aid in obtaining and documenting vital signs, patient histories, and other basic clinical information as directed and within training requirements.
• Cook up communication between patients, providers, and care teams to ensure efficient clinic workflow.
• Maintain confidentiality and comply with HIPAA and organizational policies.
• Perform other duties as assigned to support clinic operations.

Qualifications

• A high school diploma or GED is required.
• Previous customer service, healthcare, medical office, administrative, CNA, PCA, Medical Assistant, or related experience is preferred.
• CPR certification is preferred or can be obtained after hire.
• Strong communication and interpersonal skills are essential.
• The ability to multitask and adapt to changing priorities throughout the day is crucial.
• Comfort working in both administrative and patient-facing clinical support activities is important.
• Basic computer and data entry skills are required.
• Experience with electronic medical records is preferred.
• A commitment to providing exceptional patient service and compassionate care is expected.