Patient Access Representative I- Skokie, IL

About the role

The Inbound Call Center Representative/Patient Access Representative I position offers a sign-on bonus and is available full-time with flexible hours.

Responsibilities

• Handle patients' requests over the phone for multiple Medical Offices/Hospital departments while applying correct workflows and protocols
• Simultaneously collect information from patients and enter data into the electronic health record system (EPIC)
• Schedule appointments, procedures, and events at NorthShore locations
• Register and verify insurance eligibility, informing patients of their financial responsibility
• Promote key initiatives for the Patient Access Center and NorthShore (e.g., online services)
• Adhere to privacy guidelines (HIPAA) when speaking with patients and families
• Route calls to correct administrative and clinical departments after assessing patients’ needs
• Support departmental changes, demonstrating flexibility and a positive attitude in a fast-paced, changing environment

Requirements

• Education: High School Diploma or equivalent
• Experience: One year of customer service experience, Inbound call center experience, and Healthcare experience (preferred)

Skills

• Basic computer skills including proficiencies in Microsoft Windows, Excel, and Outlook, and typing 25 words per minute
• Customer Service focused commitment demonstrating active listening, issue resolution, sharp attention to detail, and analytical and problem-solving abilities
• Importance of attendance and maintaining a positive work environment, arriving on time and with minimal absenteeism
• Eager to accept educational opportunities as shared through workflow or process changes

Benefits

• Premium pay for eligible employees
• Career Pathways to Promote Professional Growth and Development
• Variety of Medical, Dental, Pet and Vision options
• Tuition Reimbursement
• Free Parking
• Wellness Program Savings Plan
• Health Savings Account Options
• Retail Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities

Pay

The hourly pay range is $19.89 - $28.84, determined by a candidate's expertise and years of experience.

Schedule

Full Time: Hours: Monday-Friday: Between 7:45 AM- 5:45 PM
Half day Saturday: 9:00-1:15 PM