Patient Access Representative

Essential Functions and Responsibilities

• Accurately and efficiently performs registration and financial functions via Electronic Medical Record (EMR).
• Thorough interviewing techniques, registers patients in appropriate status.
• Follows registration guidelines while ensuring the accurate and timely documentation of demographic and financial data.
• Obtains the appropriate forms and scans into the medical record as per department protocol.
• Greet customers promptly with a warm and friendly reception.
• Collects, documents, scans all required demographic and financial information.
• Directs patients to appropriate settings, explaining, and apologizing for any delays.
• Maintains professionalism and diplomacy, following specific standards as defined in the department professionalism policy.
• Estimates and collects copays, deductibles, and other patient financial obligations.
• Manages all responsibilities within Compliance guidelines as outlined in the Hospital and Department Compliance Plans and in accordance with Meaningful Use requirements.
• Applies recurring visit processing according to protocol.
• May facilitate use of electronic registration tools where available (Wacom’s, iPads, etc.).
• Performs duties otherwise assigned by Management.

Requirements

• High school diploma or equivalent required.
• 1-year experience in a customer service role or health care industry.
• Preferred: Working knowledge of Windows, Excel, Word, Outlook, Cerner, EPIC or other EMR system, Electronic Eligibility System and various websites for third party payers for verification.
• Medical terminology preferred.

Equal Opportunity Employer

Equal Opportunity Employer of Minorities/Females/Disabled/Veterans