Patient Access Representative, Urgent Care Clinic Float Pool

Responsibilities

• Patient Service: Courteously advises patients of collection and billing procedures, ensures understanding of their liability, and addresses questions and concerns.
• Customer Service: Welcomes patients courteously, maintains a low complaint rate, and facilitates access to patient rights and Advance Directives.
• Registration: Accurately registers patients in Epic, manages patient flow, collects payments, and arranges payment plans.
• Documentation: Documents patient referrals accurately, schedules and reschedules appointments, and processes patient flow efficiently.
• Clerical Duties: Completes various clerical tasks such as answering phone calls, retrieving medical records, and typing memos in a timely manner.
• File Management: Maintains accurate filing of patient charts and files, and ensures easy retrieval.
• Payor Compliance: Researches and resolves claim edits and denials, verifies and collects patient payments, and reconciles account balances daily.
• System Accuracy: Reviews and enters diagnosis and procedure codes accurately at point of service.
• Financial Management: Manages cash in accordance with policies, and meets site collection goals.

Qualifications

• Experience: 6 months in a customer service/front desk role or a graduate of a front office/medical office program.
• Education: High School Diploma or Equivalent.
• Skills: Professional demeanor, excellent customer service skills, ability to multi-task, critical thinking, proficient computer literacy, and proficiency in Epic.