Patient Service Representative- Float Pool

About the Role

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Responsibilities

• Attend and complete Clinic Core Front Desk Training post-hire.
• Maintain confidentiality and follow privacy policies/procedures.
• Interact with patients, healthcare professionals, and staff in a courteous and professional manner.
• Perform data entry, schedule appointments, and process documentation with accuracy and attention to detail.
• Handle inquiries and concerns with tact, diplomacy, and professionalism under pressure.

Requirements

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills with an empathetic, patient-focused approach.
• Ability to maintain confidentiality and discretion regarding patient privacy.
• Adaptability to handle unexpected situations with composure.

Physical Requirements

• Ability to push, pull, and/or lift 50 lbs. occasionally.
• Standing and walking during each shift.
• Ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications

• One year of applicable medical office experience.

Benefits

• Medical, dental, and vision coverage.
• Paid time off.
• Tuition support.
• Matched retirement plans for team members working 32+ hours per pay period.

From day one, Mercy offers outstanding benefits and a collaborative team environment where your voice matters.