Patient Service Representative Float Pool

About the role

At Saint Alphonsus Health System we seek individuals who are living out their calling and passionate about coming to work. We want a genuine, friendly, and empathetic self‑starter to join the SAMG Clerical Float Pool Team. As a Patient Service Representative you will partner with physicians and clinical staff to meet patients’ administrative needs, ensuring a great experience for patients and their families.

Responsibilities

• Check in patients for appointments and collect co‑pays
• Answer telephones, take accurate messages, and schedule appointments
• Verify insurance eligibility and update patient information in the EPIC EMR
• Uphold the organization's mission, vision, and values; maintain confidentiality and follow HIPAA guidelines
• Follow policies and procedures, report needed changes, and protect patients’ rights
• Greet patients immediately, provide positive customer service, and register them for appointments
• Verify and update patient and insurance information; keep appointments on schedule by notifying providers of arrivals
• Inform patients of delays, explain reasons, and give anticipated wait times
• Collect, record, and communicate patient balances for visits, testing, supplies, etc.
• Maintain knowledge of payer practices and deductibles; assist with financial assistance paperwork
• Control credit extended to patients via payment plans
• Maintain business office inventory, equipment, and order supplies; keep work area neat
• Follow cash control policy, balance daily financial activities, and ensure collection of payments at time of service

Requirements

• Previous customer service experience required

Qualifications

• High School Diploma or equivalent preferred
• Healthcare experience preferred
• Electronic health record (EHR) experience a plus
• Medical terminology preferred
• Experience with process improvement or lean philosophy preferred

Skills

• Friendly, detail‑oriented, and quick learner
• Passion for providing high‑quality customer service
• Excellent communication skills when interacting with patients and families
• Ability to deliver superior customer service while exercising independent decision‑making

Benefits

Competitive compensation with a full benefits package and opportunity for growth throughout SAHS and Trinity Health.

Schedule

Hours typically run from 7