Patient Access Representative - SS Revenue Cycle - St. Vincent Medical Center

About the role

Mercy Health St. Vincent Medical Center is a faith‑based Catholic Healthcare Ministry committed to serving the poor and underserved of our community since 1853. It is a Regional Tertiary care facility serving a 150‑mile radius of Northwest Ohio and Southeast Michigan, verified as a Level I Adult and Level II Pediatric Trauma Center, designated as a STEMI Center, and verified as a Comprehensive Stroke Center by the Joint Commission. The center has partnered with Nationwide Children’s Hospital of Columbus to create Nationwide Children’s Hospital of Toledo on its campus.

The Patient Access Representative is the first line of quality service to our patients and the community, ensuring patient safety and identity protection. Patient Access services are responsible for processing patient registration, verifying demographics, obtaining insurance cards and identification, and updating medical records accurately and efficiently. Responsibilities include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently.

Responsibilities

• Provides excellent customer service and communication skills with patients, medical staff, and the general public
• Possesses the ability to troubleshoot and resolve problems promptly
• Performs registration and basic insurance verification, ensuring accurate patient identity for billing
• Maintains the confidentiality of all patients’ records and accounts
• Ensures patient flow is maintained and informs Supervisor of any department and patient issues immediately
• Answers the telephone using an established greeting and assists callers in a friendly and helpful manner
• Performs other duties as assigned

Education

• High School Degree or GED required
• Associate Degree preferred but not required

Experience

• Prior experience in patient registration/healthcare preferred but not required
• Knowledge of medical terminology preferred but not required

Skills & Abilities

• Problem‑solving skills, basic computer skills, 40 WPM typing skills
• Excellent communication and interpersonal skills
• Ability to engage with staff and patients in a professional manner
• Basic math skills

Schedule

Shift: Hours per pay period as defined by department; weekend, holiday, and on‑call rotation required per department policy.

Benefits

As a Mercy Health associate, you're part of a Mission that matters. We support your well‑being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. Benefits may vary based on the market and employment status.

• Competitive pay, incentives, referral bonuses, and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources, and discounts
• Paid time off, parental and FMLA leave, short‑ and long‑term disability, backup care for children and elders
• Tuition assistance, professional development, and continuing education support