Patient Access Representative Senior - Emergency Department

Job Duties

• Responsible for checking patients in for appointments and accurately verifying demographics.
• Affirms all check-in procedures are completed and monitors patient wait times, communicating changes to the patient as necessary.
• Reads and interprets insurance responses.
• Understands general guidelines and insurance rank requirements to properly assign primary, secondary, and tertiary insurance per encounter.
• Communicates the purpose of all necessary disclosures, privacy information, and all regulatory forms with the patient as well as obtains necessary legal and financial signatures.
• Notifies patient or guarantor of anticipated financial responsibility including copays, deductibles, or coinsurances and collects accordingly.
• Completes patient's visit by scheduling any necessary follow up appointments to include any specialty or ancillary services as possible.
• Performs cash posting following department guidelines.
• Abides by organizational, EMTALA and HIPAA guidelines, privacy practices, patient confidentiality, and patient rights.
• Independently works work queues to ensure timely resolution of all accounts.
• Maintains high regard for confidentiality.
• Processes multi-channel messages related to patient and/or physician requests regarding appointments, referrals, prescriptions, and complaints.
• Accurately performs medical record maintenance and releases.
• Assists with referrals and pre-certifications, at the time of encounter.
• Properly utilizes and maintains patient recall and reschedule lists.
• Maintain productivity and quality performance expectations
• Attends regular developmental training and communicates regular updates to the clerical/Patient Access team.
• Assists in training and mentoring all staff members, utilizing established guidelines.
• As a senior member of the access team, is a role model for all staff members.
• Cross trains to be able to function in multiple locations within facility.

About the Role

The work hours of this position are 7AM-7PM.

Benefits

• Full benefits (health, dental and vision) starting on day one
• Three medical plan choices, including an expanded network for out-of-area employees and dependents
• Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA) and a health savings account (HSA)
• Company-paid life insurance, short-term disability, and long-term disability coverage
• 401(k) plan that includes automatic Geisinger contributions
• Generous paid time off (PTO) plan that allows you to accrue time quickly
• Up to $5,000 in tuition reimbursement per calendar year
• MyHealth Rewards wellness program to improve your health while earning a financial incentive
• Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones
• Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care. Access free legal guidance, mental health visits, work-life support, digital self-help tools and more.
• Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life and pet and legal insurance

Qualifications

• High School Diploma or Equivalent (GED)- (Required)
• Minimum of 2 years-Related work experience (Required)

Skills

• Clerical I
• Office Politics And Confidentiality

Requirements

• Must maintain high regard for confidentiality.
• Must abide by organizational, EMTALA and HIPAA guidelines, privacy practices, patient confidentiality, and patient rights.
• Must maintain productivity and quality performance expectations.
• Must attend regular developmental training and communicate regular updates to the clerical/Patient Access team.
• Must assist in training and mentoring all staff members, utilizing established guidelines.
• Must cross train to be able to function in multiple locations within facility.

Pay

• Full benefits (health, dental and vision) starting on day one
• Generous paid time off (PTO) plan that allows you to accrue time quickly
• Up to $5,000 in tuition reimbursement per calendar year
• MyHealth Rewards wellness program to improve your health while earning a financial incentive
• Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones
• Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care. Access free legal guidance, mental health visits, work-life support, digital self-help tools and more.
• Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life and pet and legal insurance

Schedule

The work hours of this position are 7AM-7PM.

Additional Information

Position Details: The work hours of this position are 7AM-7PM.

About Geisinger

Founded more than 100 years ago by Abigail Geisinger, the system now includes ten hospital campuses, a 550,000-member health plan, two research centers and the Geisinger Commonwealth School of Medicine. With nearly 24,000 employees and more than 1,700 employed physicians, Geisinger boosts its hometown economies in Pennsylvania by billions of dollars annually. Learn more at geisinger.org or connect with us on Facebook, Instagram, LinkedIn and Twitter.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

Our Vision & Values

Everything we do is about making better health easier for our patients, our members, our students, our Geisinger family and our communities.

KINDNESS

We strive to treat everyone as we would hope to be treated ourselves.

EXCELLENCE

We treasure colleagues who humbly strive for excellence.

LEARNING

We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.

INNOVATION

We constantly seek new and better ways to care for our patients, our members, our community, and the nation.

SAFETY

We provide a safe environment for our patients and members and the Geisinger family.

Our Benefits

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and prescription coverage.

Best employer for healthy lifestyles – National Business Group

A place where you can lead a healthy lifestyle and follow your dreams.

Access to 121 state parks

Access to 121 state parks