Patient Access Representative | Pulmonology | 40hrs/week
Patient Access Representative
Job Summary
Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point of contact, you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic.
Department Details
Sanford Health is seeking a Patient Access Representative to support our Pulmonology, Infectious Disease, Palliative Care, and Plastic Surgery units. We value candidates who are detail-oriented, dependable, and have great customer service skills.
Qualifications
- High school diploma or equivalent preferred. Post-secondary education helpful.
- One year of work experience, preferably in a medical office setting.
- Medical terminology helpful; customer service skills essential.
- Six months' customer service experience desired.
Additional Duties
- Preparation & coordination of charts
- Organization of supporting provider documents
- Initiation & collaboration of patient financial assistance
- Tracking patient visits & health information management on patient accounts
- Compilation, distribution, administration, and scoring assessments
- Coordination of Telemed appointments
- Reminder calls for appointments
- Hospital admission office duties, such as making copies or sending faxes
Benefits
Sanford offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance.
Application
If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org .
About the Role
Facility: Bismarck Clinic
Location: Bismarck, ND
Address: 222 N 7th St, Bismarck, ND 58501, USA
Shift: 8 Hours - Day Shifts
Job Schedule: Full time
Weekly Hours: 40.00
Salary Range: $16.25 - $23.00
Responsibilities
- Greet patients & verifies demographics
- Create, scan & route documents or electronic forms
- Inform patients what the document is & capture signatures on necessary paperwork
- Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures
- Collections co-payments, pre-payments, and payments on account balances
- May work through the registration work queue to address and resolve registration errors or denied insurance claims
Requirements
- May require BLS for certain locations and/or settings.
Skills
Medical terminology helpful; customer service skills essential.
Benefits
Sanford offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance.
Pay
$16.25 - $23.00
Schedule
Monday through Friday shifts from 8:30am-5:00pm (no weekends or holidays)