Patient Access Representative | PT | 20 hours week

About the role

We are looking for a Patient Access Representative to join our team at Black Hills Surgical Hospital in Rapid City, SD. This part-time position focuses on creating a welcoming and safe environment for patients while delivering high-quality care in a fast-paced setting. The ideal candidate is outgoing, detail-oriented, and possesses exceptional customer service skills.

Responsibilities

• Greet patients and verify demographics to accurately register and/or schedule appointments.
• Create electronic files, provide and scan necessary forms, and route documents.
• Educate patients, capture signatures, and assign financial responsibility while adhering to policies.
• Collect co-payments, pre-payments, and payments on account balances.
• Resolve registration work queue issues, including errors, denied insurance claims, and database maintenance.
• Schedule patient appointments, procedures, and coordinate referrals and pre-authorizations.
• Arrange interpreter services, check patients in/out, and offer enrollment to additional resources.
• Collaborate with nursing teams and providers to coordinate appointments and manage recall/waitlists.
• Operate multi-line telephones and, depending on location, serve as a switchboard operator.
• Perform additional duties such as chart preparation, provider document organization, and financial assistance coordination.
• Initiate prior authorizations, track patient visits, and manage health information on patient accounts.
• Work on weekly and monthly reports, compile and distribute assessments, and coordinate Telemed appointments.
• Handle charge entry/billing, charge verification, reminder calls, and hospital admissions.
• Mentor new Patient Access Representatives and promote a cooperative, respectful atmosphere.
• Maintain confidentiality of sensitive information and use professional written communication.

Requirements

• High school diploma or equivalent (preferred).
• Post-secondary education is helpful.
• One year of work experience, preferably in a medical office setting.
• Knowledge of medical terminology is helpful.
• Six months of customer service experience (desired).
• BLS certification may be required for certain locations/settings.
• Ability to multitask, work independently, and as part of a team.
• Strong empathy and customer service skills.

Schedule

• Part-time, 20 hours per week.
• Shift: 12:30 PM – 4:30 PM, Monday – Friday with occasional Saturday shifts.

Pay

Salary range: $16.25 - $23.00 per hour.

Benefits

Sanford offers an attractive benefits package for qualifying full-time and part-time employees, including:

• Health, dental, and vision insurance.
• Life insurance.
• 401(k) retirement plan.
• Work/life balance benefits.
• Generous time off package.

For more information about Total Rewards, visit Sanford Careers Benefits.