Patient Access Representative - PRN - Cadillac

Affordability

Part-time.

Shift

Variable Shift.

Status

PRN.

About the role

Munson Healthcare is a healthcare system in northern Michigan known for its award-winning community hospitals and beautiful region. The company values excellence, teamness, positivity, creativity, and exceptional patient experiences. As a Patient Access Representative, you'll play a crucial role in ensuring patients and their families have a positive experience and are directed to the appropriate areas of the hospital.

Responsibilities

• Greet and direct patients, families to testing and surgical areas in a courteous and welcoming manner.
• Be highly mobile to assist patients, family and visitors, including transport or arranging transportation as needed.
• Register patients by obtaining/verifying all required patient information to enter into the registration system in an expedient manner.
• Work positively with all levels of staff in completing job responsibilities.
• Greet patients, family members and other customers in a courteous and welcoming manner.
• Ask for and provide all information necessary to promote patient understanding of procedures, expectations, and the hospital environment.
• Exchange all information in a friendly, kind manner.
• Possess exceptional people skills.
• Exercise a high degree of control over confidential medical information.
• Access department communications daily using telephone voice mail and/or e-mail.
• Make immediate requested changes to current information collection procedures utilizing daily communications.
• Act as a preceptor for new hires to provide all levels of education required for that position.
• Perform other duties as assigned by the PAS leadership team.

Requirements

• Associate's degree or 2 years formal education or equivalent experience.
• Two (2) years' work experience in customer service, healthcare or business-related field.

Qualifications

• Associate's degree or 2 years formal education or equivalent experience.
• Two (2) years' work experience in customer service, healthcare or business-related field.

Benefits

• Tuition reimbursement.
• In-person and online development.
• Access to career hub.
• Full benefits.
• Paid holidays.
• Generous PTO.
• Employee discounts.
• Free individual retirement counseling.
• Free wellness platform for you and your family.
• Personalized support for personal or family challenges.
• Share your ideas and help shape the way we work through improvement huddles, employee surveys, and town hall meetings.

Pay

Not specified.

Schedule

Variable Shift.