Patient Access Representative - Per diem- Flex Job ID 1573149

About the role

North Shore Medical Center offers continuous nursing, medical, and other health and social services on a 24-hour basis, under physician directed care and RN supervision. We service a multitude of patients and their families across our vast network, while remaining committed to the professional development of our staff, the functional improvement of our patients, and the cultivation of strong partnerships within our communities.

Responsibilities

• Welcomes patients, visitors and escorts patients as necessary and consistent with customer service guidelines.
• Verifies patient's identification and accurately assigns/identifies medical records.
• Collect and verify all patient demographics, insurance eligibility, financial responsibility and enter it into the hospital computer system(s) in a timely manner to facilitate patient flow.
• Interviews patients at bedside as needed to facilitate timely and effective solutions.
• Educate patients on financial responsibilities; identify self-pay patients and potential solutions.
• Identify and collect all residuals via supporting tools and/or payment plans.
• Responsible for consistent knowledge and accurate use and execution of the hospital policies and department's SOP (standard operating procedures), supporting tools, software and websites.
• Ensures all hospital and regulatory requirements are met (including but not limited to consents/signatures, distribution of patient rights, health care proxies, HIPAA, ABN's, etc.)
• Meets performance standards established by Patient Access and Hospital leadership, including but not limited to registration quality, collections, confidentiality and customer service.
• Works effectively with fellow co-workers within Patient Access and all other hospital departments.
• Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
• Commits to recognize and respect cultural diversity for all customers (internal and external).
• Communicates effectively with internal and external customers with respect to differences in cultures, values, beliefs and ages, utilizing interpreters when needed.

Required Knowledge & Skills

• Excellent customer service and communication skills
• Ability to work independently and take initiative
• Ability to prioritize and multitask
• Ability to work in a fast-paced, always changing environment
• Establishes and maintains an effective working environment
• 3rd party and managed care knowledge
• Medical terminology

Qualifications

• High School Diploma or Equivalent required
• One to two years of relevant experience preferred
• Excel, Microsoft, competence in navigating computer/software applications and ability to type quickly and accurately

Benefits

• Medical coverage and life insurance
• Retirement plans
• Paid time off
• A safe and respectful work environment
• Teams that celebrate, empower, and uplift people
• A supportive, inclusive culture, where people flourish and thrive