Patient Access Representative

About the role

This position plays a key role in creating a welcoming and efficient experience for patients and visitors in a medical and laboratory services setting. The Patient Access Representative focuses on scheduling appointments, supporting registration and check-in, verifying insurance, processing payments, and performing a variety of administrative and clerical tasks to ensure smooth daily operations.

Responsibilities

• Schedule patient appointments accurately and efficiently.
• Greet patients and visitors upon arrival and ensure a welcoming, professional environment.
• Assist patients with registration and check-in procedures, ensuring all required information is collected.
• Enter patient demographic and billing information accurately into the system.
• Verify insurance coverage and collect and post payments to patient accounts.
• Collect and prepare specimens for testing and analysis when needed, following established procedures.
• Call physician offices to confirm the accuracy of test orders and clarify any discrepancies.
• Monitor and log patient wait times on a regular basis to support timely service.
• Notify the supervisor promptly of any patient issues or concerns.
• Promote and provide information about available patient services.
• Manage office supplies and maintain proper inventory levels.
• Open and close the office as needed, following established protocols.
• Perform general administrative and clerical duties to support daily operations.

Requirements

• At least 1 year of experience working in a medical office environment.
• High school diploma or equivalent.
• Face-to-face customer service or reception experience.
• Knowledge of medical terminology.
• Experience in patient access or patient registration functions.
• Accurate and efficient data entry skills.
• Ability to work effectively in a healthcare setting and interact professionally with patients and clinical staff.

Skills

• Experience in healthcare or medical office operations.
• Experience working with insurance verification and patient billing processes.
• Strong interpersonal and communication skills for direct patient interaction.
• Ability to multitask and manage competing priorities in a busy clinical environment.
• Attention to detail when handling patient information, test orders, and payments.

Work Environment

This is an onsite position in a medical laboratory setting at health system lab locations. The role involves frequent face-to-face interaction with patients, visitors, and clinical staff in a professional healthcare environment. Standard hours are Monday through Friday, 9:00 a.m. to 6:00 p.m., with no flexibility on start time. The work requires extended periods at a front desk or registration area using computers and other office equipment, as well as occasional handling of specimens following established procedures. Dress is expected to be professional and appropriate for a clinical and patient-facing environment.

Job Type & Location

This is a Contract to Hire position based in Fort Wayne, IN.

Pay

The pay range for this position is $20.00 - $22.00 per hour.

Benefits

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include:

• Medical, dental, and vision insurance.
• Critical Illness, Accident, and Hospital coverage.
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available.
• Life Insurance (Voluntary Life & AD&D for the employee and dependents).
• Short- and long-term disability.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Time Off/Leave (PTO, Vacation, or Sick Leave).