Patient Access Representative

Employment Type: Full time, Day Shift

About the Role

The Patient Access Representative greets patients and family members, obtains and verifies demographic, clinical, financial, and insurance information during patient registration for service delivery. Responsibilities include entering patient and guarantor information into the patient accounting system, collecting patient signatures on required forms, and imaging or copying registration documents.

Additional duties involve obtaining and processing signed physician orders, conducting online insurance eligibility and benefit verification, notifying patients or guarantors of liabilities, collecting payments, and referring cases to financial counseling as needed. May also provide escort and directional support to patients, family members, and visitors.

Schedule

• Full Time, 40 hours per week
• Monday - Friday, 7:45 AM - 4:15 PM
• Training: First two weeks are Monday - Friday, 8:00 AM - 4:30 PM (mandatory attendance)

Location: Onsite, Grand Rapids Cashiers Office

Requirements

• 1 year of customer service experience (required)
• High School Diploma or equivalent (required)
• HFMA CRCR or NAHAM CHAA certification required within one (1) year of hire

Additional Qualifications

• Medical terminology (required)
• Knowledge of diagnostic and procedural coding
• Experience with insurance verification, including explaining benefits and securing authorizations

Responsibilities

• Knows, understands, incorporates, and demonstrates Trinity Health’s Mission, Values, Vision, Actions, and Promise in behaviors, practices, and decisions.
• Researches, collects, and analyzes information to identify opportunities, develop solutions, and lead resolution efforts.
• Collaborates on performance improvement activities to enhance program efficiency and patient experience.
• Utilizes multiple system applications to perform analysis, create reports, and develop educational materials.
• Applies knowledge of Trinity Health policies, practices, and processes to ensure quality, confidentiality, and safety.
• Demonstrates familiarity with departmental processes and procedures and acquires new knowledge as needed.
• Researches and compiles information to support ad-hoc operational projects and initiatives.
• Synthesizes and analyzes data, providing detailed summaries, graphical presentations, and practical recommendations while considering business strategy impacts.
• Leverages program and operational data to define and demonstrate progress, ROI, and impacts.
• Maintains working knowledge of applicable federal, state, and local laws, Trinity Health’s Integrity and Compliance Program, Code of Conduct, and other policies to ensure adherence.

Benefits

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.