Patient Access Representative - Pediatrics at Goodwood

Responsibilities

• Patient Service: Courteously advises patients of collection and billing procedures, ensures patient understanding of their responsibilities, and addresses questions and concerns.
• Customer Service: Welcomes patients courteously, maintains a low complaint rate, and facilitates patient access to information such as Advance Directives.
• Registration: Accurately registers patients in Epic, manages patient flow, collects payments, and arranges payment plans.
• Referrals: Facilitates referrals to other providers/services/facilities in compliance with payor requirements.
• Documentation: Documents patient referrals accurately, schedules and reschedules appointments, and processes patient files.
• Clerical Duties: Completes various clerical tasks efficiently, maintains accurate patient charts, and types memorandums.
• Payor Regulations: Researches and resolves claim edits and denials, verifies and collects patient payments, and reconciles account balances.
• Financial Management: Manages cash according to policies, maintains secure cash, and meets collection goals.

Qualifications

• Experience: 6 months in a customer service/front desk role or a graduate of a front office/medical office program.
• Education: High School Diploma or Equivalent.
• Skills: Professional demeanor, excellent customer service skills, multitasking ability, critical thinking, computer literacy, and proficiency in Epic.