Patient Access Representative (Part-Time)
We are currently seeking a Patient Access Representative to provide high-quality service to Wake County Public Health Clinic clients.
About the role
This position assists patients with onsite customer service functions, ensures all necessary documents are provided, activates patients in the EMR system, collects payments, and obtains demographic and financial information—all working together to meet the goals of the work area. The Patient Access Representative serves as the public’s first point of contact for the Health Clinics.
Responsibilities
- Knowledge of clinics within Public Health
- Respond to inquiries from both internal and external customers
- Gather intake or service request information
- Register patients for services, schedule appointments, and provide necessary information
- Receive monies, enter customer information into databases, and provide receipts if appropriate
- Balance cash drawers
- Insurance and income verification
About Our Team
At the heart of the Wake County Public Health department is a dedicated team of professionals committed to protecting and improving the health of our community. We bring together expertise in communicable disease control, environmental health, health education, school health, clinical services, and population health to deliver responsive and equitable services. With a shared mission of promoting wellness, preventing disease, and ensuring access to essential services, we work collaboratively with partners and residents to build a healthier, more resilient community for all of Wake County.
Requirements
- High school diploma or GED
- One year of job-related experience
- Equivalent education and experience are accepted
Preferred Qualifications
- Experience working in a medical office or Public Health
Skills
- Excellent listening and organization skills; ability to multi-task
- Excellent verbal and written communication skills
- Ability to communicate effectively with all levels of internal and external management
- Use excellent customer service skills to work through issues raised by key stakeholders
- Assist in resolving concerns as appropriate
Pay
Hiring range: $25.70–$28.83 per hour.
Schedule
28 hours per week in Central Registration (hours vary).
Location
Public Health Building, Raleigh, NC 27602.