Patient Access Representative | Part-Time

About the role

Join our team as a Patient Access Representative, providing exceptional customer service to patients in a fast-paced emergency department environment.

Responsibilities

• Greet patients, verify demographics, create and scan documents, and obtain signatures.
• Establish financial responsibility, collect payments, and assist with insurance and registration errors.
• Coordinate and schedule appointments, including referrals, pre-authorizations, and interpreter services.
• Manage patient check-in/out, handle multi-line phone operations, and resolve work queue issues.
• Support chart preparation, patient financial assistance, health information management, and appointment reminders.
• Assist with hospital admissions, office tasks, and telemedicine coordination.

Qualifications

• High school diploma or equivalent preferred; post-secondary education helpful.
• At least one year of experience, preferably in a medical office setting, with customer service skills essential.
• Experience with medical terminology and BLS certification may be required depending on location.

Skills And Qualities

• Strong attention to detail and teamwork skills.
• Excellent communication and customer service abilities.