Patient Access Representative - Part Time - 11pm-7am
Mental Health Association of Rochester · Beverly, MA · 3 wk ago
On-siteHealthcare$20.5–$27.59/hrPart-time
Role Overview: The Patient Access Representative plays a vital role in ensuring a seamless and welcoming healthcare experience for patients within a coordinated system. Responsibilities: Register patients efficiently, verifying demographic and insurance information, and collecting payments and signatures on necessary documents.Assist with patient scheduling, rescheduling, and cancellations, adhering to departmental protocols and maintaining confidentiality.Perform pre-registration tasks, including verifying insurance coverage via real-time eligibility and establishing guarantor relationships.Respond to patient inquiries, handle financial discussions, and guide patients through the registration and appointment process.Monitor the registration area for smooth operations, address patient concerns, and ensure data accuracy.Safeguard patient information and comply with security guidelines in both in-person and remote settings.Collaborate with clinical departments to optimize scheduling and registration workflows.Handle cash and reconcile receipts daily, ensuring financial accuracy and security. Qualifications & Skills: High school diploma or equivalent; associate’s degree preferred.1-3 years of related experience, including proficiency with computer systems and electronic health records.Strong multitasking, decision-making, and communication skills; ability to work in a fast-paced environment.Preferred: call center experience, strong typing skills, knowledge of medical terminology, bilingual abilities, and familiarity with EHR software. Additional Information: Compensation ranges from $20.50 to $27.59 per hour, influenced by experience, education, and other factors. All staff are required to be vaccinated against influenza. The organization is an equal opportunity employer committed to diversity and inclusion.