Patient Access Representative - 3PM - 11:30PM

About the Role

The Patient Access Representative is responsible for addressing public needs and managing the dissemination of resources to meet patient needs. This role involves registering patients who need medical attention, maintaining medical records, receiving incoming calls, and processing paperwork.

Responsibilities

• Monitor the waiting area and address any complaints or concerns expressed by patients, family members, or visitors.
• Notify appropriate personnel of complaints or concerns that require their attention, while providing interim solutions when necessary.
• Obtain accurate information from patients for registration, including correct name, address, phone number, insurance information, employment, and required signatures for processing.
• Enter all essential information into the computer, ensure identification and insurance cards are photocopied and attached to the chart, and confirm charts are signed for consent and initialed for correct address.
• Assist patients with general information such as fees and resource personnel by referring them to the social worker and/or Financial Assistance for Medicaid applications.
• Provide assistance to hospital staff as needed.
• Perform other duties as assigned.
• Use, protect, and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.
• Understand and comply with Information Security and HIPAA policies and procedures at all times.
• Limit viewing of PHI to the absolute minimum necessary to perform assigned duties.

Qualifications

• High School Diploma or equivalent required.
• Minimum of 1 year of experience in a healthcare environment preferred.
• Proficiency in Microsoft Office Suite.
• Strong interpersonal skills and the ability to communicate well at all levels of the organization.
• Strong problem-solving and creative skills, with the ability to exercise sound judgment and make decisions based on accurate and timely analyses.
• High level of integrity and dependability with a strong sense of urgency and results-oriented mindset.
• Excellent written and verbal communication skills.
• Gracious and welcoming personality for customer service interactions.

Schedule

3:00 PM – 11:30 PM every other Saturday and Sunday, with 1 day off during the week.

Working Conditions

• Must possess a smartphone or electronic device capable of downloading applications for multifactor authentication and security purposes.
• Physical Demands: Occasionally required to move around the work area; sit; perform manual tasks; operate tools and other office equipment such as computers, peripherals, and telephones; extend arms; kneel; talk and hear. Perform light lifting (up to 15 pounds).
• Mental Demands: Must be able to follow directions, collaborate with others, and handle stress.
• Work Environment: Works in a well-lighted and ventilated office setting. Subject to frequent interruptions. Minimal occupational exposure to infectious diseases, bloodborne pathogens, hazardous chemicals, noxious odors, latex, or musculoskeletal injuries. Must operate office machines properly and in accordance with hospital safety standards.