Patient Access Representative Office - Sleep Disorders Center - Full Time

About the role

In this role, you will serve as a key liaison between patients, their families, medical staff, and insurance providers, ensuring clear communication and efficient data management to support healthcare services and financial processes.

Responsibilities

• Articulate information clearly to patients, guarantors, and family members while maintaining high customer service standards.
• Accurately gather and enter information into the hospital’s computer system to expedite data collection, billing, and reimbursement.
• Collaborate with medical staff, nursing, ancillary departments, insurance carriers, and other professionals to assist families in obtaining healthcare and financial services.
• Operate office equipment such as printers, fax machines, and general office tools.
• Utilize insurance eligibility software and maintain knowledge of revenue cycle processes, including automated scheduling, registration, collections, and telecommunications applications.
• Apply proficiency in computer applications, software, and hardware, including Microsoft Office Suite.
• Demonstrate general knowledge of sleep center practices.
• Multitask and maintain composure in stressful situations, leveraging appropriate resources.
• Represent the department professionally through excellent interpersonal communication skills.

Please note this job description is not exhaustive; duties and responsibilities may change with or without notice.

Requirements

• Completion of a medical terminology course.
• CHAA (Certified Healthcare Access Associate) certification preferred.
• 1 year of business or medical secretarial curriculum preferred, with an emphasis on customer service and healthcare settings, or equivalent education and experience.

Skills

• Communication
• Critical thinking
• Teamwork
• EMR (Electronic Medical Records) proficiency
• Time management
• Problem-solving
• Attention to detail

Working Conditions

Work Environment

• Works in a patient care environment with potential exposure to respiratory hazards.
• Moderate noise level in the work environment.

Physical Demands

• Occasionally lift up to 10 pounds without assistance.
• Constantly stand, sit, walk, communicate, and use hands and arms to reach, feel, or grasp repetitively.

Vision Requirements

• Close vision: clear vision at 20 inches or less.
• Distance vision: clear vision at 20 feet or more.
• Color vision: ability to clearly see and distinguish colors.

Hearing/Noise

• Ability to hear alarms on equipment, client calls, and instructions.