Patient Access Representative (Non-Exempt)

Minimum Qualifications

• High School diploma or equivalent
• Participate in Preceptor training/experience post-hire

Skills, Knowledge, Abilities

• Interpersonal, organizational, and analytical skills required
• Must possess ability to work in stressful situations, meet deadlines and perform daily responsibilities with consistent accuracy
• Ability to use logic, good judgment and be able to rapidly identify and initiate corrective actions when problems arise
• Models collaborative behavior and communicates positively and professionally
• Must be able to communicate effectively providing good written and oral direction to caregivers
• Ability to establish and maintain effective working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies
• Demonstrates proficiency in Patient Access procedures
• Ability to embrace change by adapting to job duty variances and following leadership direction
• Takes responsibility for actions and strives for excellence
• Engages in continuing education and seeks new knowledge and skills

Preferred Qualifications

• 3 years' experience with medical terminology, insurance plans, verification of benefits, authorization and pre-determination

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs. on a regular basis
• Position requires prolonged standing and walking during each shift
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties

Benefits

• Medical, dental, and vision coverage
• Paid time off
• Tuition support
• Matched retirement plans for team members working 32+ hours per pay period

From day one, Mercy offers outstanding benefits. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.