Patient Access Representative - Neurosurgery

Job Summary

Affords assistance in coordinating activities between scheduling, insurance verification, and pre-certification. Serves as a clinical liaison with physician practices, engaging in pre-visit services.

Pre-registers/Registers Patients

• Accurately captures patient demographic and financial data.
• Utilizes various registration methods, including mobile carts.

Collects Patient Balances

• Collects patient balances, co-payments, co-insurance, or other payment types.
• Verifies coverage and ensures all insurance requirements are met.
• Obtains prior authorizations and referrals as necessary before patient arrival.

Responds to Customer Inquiries

• Addresses customer concerns and queries.
• Assists with departmental coverage as needed.

Manages Daily Appointment Schedules

• Coordinates and manages daily appointment schedules.
• Initiates reminder calls and contacts all referrals.
• Maintains daily schedules using escort or wheeled transport equipment.

Other Duties

• Performs other duties as assigned.

What You Bring

• High School Diploma or equivalent, preferred.
• At least 1 year of medical office or related customer service experience, required.
• Preferred: Experience with Microsoft Office applications, including Word, Excel, and Outlook.
• Knowledge of Medical Terminology and CPT/ICD-10 coding, preferred.
• Experience with insurance processes and regulations, preferred.
• Effective conflict management and professional communication skills.
• Exceptional time management and ability to meet time-sensitive deadlines.
• Strong customer service and interpersonal skills.

Department / Location Specific Notes

Care Delivery Area and Outpatient Clinics: A strong background in customer service may be considered in lieu of medical office or related experience.

Working Conditions

• Operates computer and other office equipment.
• Exerts up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Sedentary work.
• Primarily operates in an office environment.
• Communicates and exchanges accurate information.
• Close visual acuity required for preparing and analyzing data and figures, transcribing, viewing a computer terminal, and extensive reading.

Company Information

• PeaceHealth offers a competitive and comprehensive total rewards package, including full medical/dental/vision coverage, 403b retirement plan employer base and matching contributions, paid time off, employer-paid life and disability insurance with additional buyup coverage options, tuition and continuing education reimbursement, wellness benefits, expanded EAP and mental health program.

Equal Opportunity Employer

EEO Affirmative Action Employer/Vets/Disabled in accordance with applicable local, state or federal laws.