Patient Access Representative | Nephrology and Endocrinology | 40hrs/week

About the role

Join our team! Sanford is looking for a motivated and detail-oriented Patient Access Representative to support our Nephrology & Endocrinology clinic. This role is a great opportunity to be part of a collaborative, patient-focused team in a specialty care setting.

Primary Responsibilities

• Answer incoming calls and assist patients with scheduling, questions, and requests
• Register patients accurately, including insurance verification and demographic updates
• Collapse appointment and support clinic workflow
• Maintain patient confidentiality and ensure compliance with HIPAA regulations
• Collaborate with clinical staff to support patient care needs
• Provide a welcoming, professional experience for all patients and families

Key Benefits

• Monday–Friday day shift schedule – no weekends or holidays
• Work in a supportive, team-oriented environment
• Gain experience in specialty clinics (Nephrology & Endocrinology)
• Play a vital role in patient care coordination and access

Job Summary

Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point of contact, you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic.

Registration

• Greet patients & verifies demographics
• Create, scan & route documents or electronic forms
• Inform patients what the document is & capture signatures on necessary paperwork
• Establish and assign financial responsibility and assists with arrangements while adhering to appropriate policies and procedures
• Collections co-payments, pre-payments, and payments on account balances
• May work through the registration work queue to address and resolve registration errors or denied insurance claims

Scheduling

• Work with nursing team & providers to coordinate & schedule appointments to meet patient’s needs, coordinate provider schedule
• Obtain and coordinate referrals & conduct pre-authorization
• Arrange interpreter services
• Check patients in/out
• Operate multi-line phone
• May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers

Additional Duties

• May Include Preparation & coordination of charts
• Organize supporting provider documents
• Initiation & collaboration of patient financial assistance
• Track patient visits & health information management on patient accounts
• Compile, distribute, administer, and score assessments
• Coordination of Telemed appointments
• Reminder calls for appointments
• Hospital admission
• Office duties, such as make copies or send faxes

Qualifications

• A high school diploma or equivalent preferred
• Post-secondary education helpful
• One year of work experience, preferably in a medical office setting
• Medical terminology helpful; customer service skills essential
• Six months' customer service experience desired

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• A 401(k) retirement plan
• Work/life balance benefits
• A generous time off package

Featured

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