Patient Access Representative / Medical Receptionist

About the role

The Patient Access Representative serves as the patient's first impression of OrthoNebraska. We are looking for an individual who can provide top-notch service, in a fast-paced environment and exceed the expectations of our patients.

Responsibilities

• Always provide exceptional customer service by placing the patients' needs above all else.
• Utilization of multiple computer software programs, simultaneously.
• Preregistration of patient charts, prior to service
• Insurance verification for eligibility
• Collect copayments and patient balance payments, in a professional manner.
• Enter patient demographic and insurance information into the Electronic Medical Record efficiently and accurately
• Check in patient in an efficient, complete, and personalized manner.
• Schedule appointments accurately with patient convenience as a priority.
• Leave a lasting impression that differentiates OrthoNebraska from other organizations.
• Assist patients with wayfinding within our campus.
• Assist patients with paperwork, when necessary.
• Maintain confidentiality and demonstrate respect for patient rights.
• Regularly attend and actively participate in team meetings, which may be held outside of normal business hours.
• Comply with safety activities, policies and procedures and regulatory requirements such as OSHA and The Joint Commission.
• Perform other duties as assigned.

Requirements

• Education: High School diploma or equivalent required.
• Experience: 2+ years of customer service-related experience, required.
• Experience: 2+ years prior healthcare experience, preferred.
• Experience: 2+ years experience working in a fast-paced environment, preferred.
• Physical requirements: Sedentary work (exertion up to 10 pounds occasionally, up to 33% of the time; negligible force frequently 33%-66% of the time); involves sitting most of the time with brief walking/standing.

Skills

• Understanding the revenue cycle is preferred.
• Proficient with the use of an Electronic Medical Record and/or background utilizing computer software programs in the workplace.
• Interpersonal skills: welcoming personality, customer service focus, empathetic, positive and professional image, team player, strong communication skills, critical thinking skills, adaptability, and flexibility.

Schedule

Full-time (1.0 FTE / 40 hours per week). Shift: Days, Elkhorn location 9:30 a.m. – 6:00 p.m.