Patient Access Representative

About the role

Serves as the face‑to‑face point of contact for patients. This job is intended for use by positions employed by a hospital. Obtains all necessary information to register and financially clear patients. Greets patients/family members and obtains and/or verifies relevant information in the process of registering and financially clearing patients for service delivery. Enhances the patient experience throughout all patient interactions by serving as the customer service point of contact at the point of service by demonstrating knowledge of Sutter's Health system and service offerings.

Education and Experience

HS Diploma or General Education Diploma (GED). Typically requires 1 year of recent relevant experience.

Skills and Knowledge

• General knowledge of patient access, financial counseling, functions in acute and non‑acute settings.
• Working knowledge and understanding of insurance and medical terminology.
• Knowledge of Emergency Medical Treatment and Active Labor Act (EMTALA) and Consent Laws.
• Time management skills and ability to manage frequent in‑person patient contacts while effectively maintaining and documenting data in patient registration systems.
• Demonstrated ability to work in multiple computer systems (patient registration/accounting systems, telephone consoles, document imaging, scanning, payment posting, proprietary payer websites, data quality monitoring) accurately and efficiently.
• Verbal and written communication and active listening skills.
• Accuracy and attentiveness to detail.
• Decision‑making and problem‑solving skills.
• Ability to work concurrently on a variety of tasks/projects in diverse environments.
• Ability to meet or exceed targeted customer service, productivity and quality standards.
• Computer proficiency.
• Ability to work with and maintain confidential information.

Pay

$32.30 to $43.34 per hour (compensation may vary based on geographic location, experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs).

Schedule

Evenings shift; Per Diem/Casual; 8‑hour shifts; variable days of the week; weekend requirement: every other weekend.