Patient Access Representative - Medical Department

Generations Family Health Center, Inc. is a regional community health center covering a thirty-seven-town rural region in eastern Connecticut with sites in Willimantic, Danielson, Norwich, and Putnam. Our dedicated staff provides a full range of primary care services to all ages including medical, dental, and behavioral health care, as well as care coordination and community outreach. In addition to our main facilities, we offer mobile programs and School Based Health Centers.

About the role

Major job duties include greeting patients, answering phones, scheduling appointments, obtaining information from patients, posting procedures, and collecting fees. Must provide excellent customer service and work as a team with a multidisciplinary team including dental, medical, behavioral, health support, and community program staff.

Responsibilities

• Greet patients
• Answer phones
• Schedule appointments
• Obtain information from patients
• Post procedures
• Collect fees
• Provide excellent customer service
• Collaborate with multidisciplinary team members

Requirements

• High school diploma (post-secondary school education preferred)
• Typing and computer skills
• Familiarity with dental/medical terminology and billing procedures
• Experience in a dental/medical office is helpful
• Detail-oriented and able to handle multitasking in a fast-paced environment
• Bilingual (Spanish/English) preferred based on patient population

Benefits

• Medical and Vision insurance with no employee premium for employee-only coverage (dependent coverage costs may apply)
• 403(b) Retirement Savings Plan with employer contributions
• Group Life Insurance
• Short Disability Insurance
• Paid Time Off, including:
  • Paid Sick Time
  • Paid Vacation
  • Paid Personal Hours
  • 9 Paid Holidays
• Quarterly Perfect Attendance Bonus
• Longevity Bonus rewarding continued service
• $500 annual education reimbursement
• Bonus for certified interpreters (certification class provided following documented proficiency in Spanish, Haitian/Creole, or Mandarin)
• Predictable scheduling

Pay

$18.15/hour

Schedule

Full-time, 40 hours/week

Location: Willimantic, CT (Medical Department)