Patient Care Representative

Contribute to the goals of Shields Health Care Group by providing exceptional customer service with professionalism, efficiency, and accuracy. This is a per-diem role.

Responsibilities

• Greet patients, collect necessary copay/deductible/co-insurance, and explain the consent form to be completed.
• Assist patients with iPad check-in process, troubleshoot issues, and provide feedback.
• Recognize and utilize language services when needed.
• Distribute films/CDs while maintaining HIPAA and Patient Privacy Policy compliance.
• Collaborate with technologists/radiologists to ensure proper patient flow.
• Process outgoing and incoming US and inter-office mail and UPS deliveries.
• Prepare setup for the next day’s appointment schedule and communicate potential issues.
• Provide and respect confidentiality of all customer groups.
• Verify and enter necessary information into systems.
• Respond appropriately to scheduling emergency patient situations.
• Support Customer Care with machine utilization by filling the template (utilizing waitlist, 1/1 and 7/4).
• Answer patient and doctor concerns with accuracy, efficiency, and professionalism.
• Keep management informed of situations impacting the company, departments, or customer groups.
• Stay current on policy or procedure changes that modify daily work functions.
• Maintain copay/petty cash accuracy and make daily bank deposits.
• Assist with onboarding and training of new employees.
• Perform other related duties as required.
• Work to maintain survey return rates in conjunction with company guidelines and goals.
• Collaborate with multi-departments to ensure workflow efficiencies.

Requirements

• High School Diploma required.
• Excellent communication skills and computer proficiency.
• Attention to detail and typing accuracy.
• Ability to follow instructions with minimal supervision.
• Proven ability to multitask and exceed customer expectations.
• Ability to sit for extended periods while performing data entry and phone-based information intake (can be met with or without reasonable accommodation).

Preferred Qualifications

• Medical office or healthcare administration courses.
• Knowledge of anatomy, medical terminology, and insurance requirements.

Pay

Pay range for this position is $17–29/hour, with benefits. Individual pay is based on skills, experience, and other relevant factors.