Patient Access Representative - Lakewalk

Job Description

Essentia is looking for a Patient Access Representative to provide exceptional customer service while supporting accurate patient registration, scheduling, and checkouts to ensure a seamless experience for patients and their care teams.

Education Qualifications

This position greets customers and facilitates the patient registration process in a timely, professional, and courteous manner. Interviews and obtains demographic and financial information from patients or their representatives through face-to-face and virtual interactions to provide Essentia Health with the documents and data necessary to ensure appropriate care and compliant, accurate patient registration and billing. This position serves as liaisons between patients and Virtual Patient Registration Representatives and Patient Schedulers.

Key Responsibilities

• Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision
• Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary
• Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue
• Maintains all assigned work queues according to supervisor’s instructions and guidance
• Interacts positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service
• Answers incoming phone calls, schedules appointments, and refers to clinical team as needed
• Sanitizes registration equipment between each use and restocks basic supplies
• Other clerical duties as assigned

Preferred Qualifications

• Previous Patient Access Representative or Patient Scheduler experience
• Completion of Healthcare Business Insight’s Patient Access 2nd Level Certification Program within six months of hire date

Licensure/Certification Qualifications

1 Possible Remote/Hybrid Option
Shift Rotation: Shift Start Time 8am
Shift End Time 5pm
Weekends NO
Holidays No Call Obligation
No Union
Superior Health UFCW Union (SPUFCW)
09/2/2026

Compensation Range

$17.04 - $25.29

Employee Benefits

To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at (218) 576-0000.