Patient Access Representative

About the Role

At Central Ohio Urology Group, our Patient Access Representatives are the driving force behind every patient’s first impression and final interaction. Our PARs enjoy the variety of working across multiple satellite offices within the 270 loop—no two days are exactly the same. For those who thrive on change, excel in fast-paced settings, and love solving problems on the fly, this is the opportunity you’ve been waiting for.

Schedule

This is a full-time position (Monday–Friday, 40 hours per week). Shifts may begin as early as 7:30 AM and may end as late as 5:30 PM. You must be available to work shifts within this range.

Requirements

• 1+ year of face-to-face customer service experience in a fast-paced, high-volume healthcare setting.
• Exceptional communication skills—clear, courteous, responsive, and always one step ahead in keeping patients and providers informed.
• Reliable transportation—you’ll need it to travel to your scheduled satellite locations. A valid driver’s license and reliable transportation are required; mileage reimbursement is available for eligible midday travel.
• Punctuality and dependability—your team and patients can count on you, every time.
• A resourceful, proactive mindset—you’re a self-starter who takes initiative and solves problems before they arise.

Responsibilities

• Meet and greet patients promptly, professionally, and with genuine care.
• Manage the reception and departure process with efficiency and attention to detail.
• Review patient charts for accuracy, ensuring providers have everything they need to deliver excellent care.
• Perform administrative tasks including scanning, sorting, and maintaining electronic medical records (EMR).

Benefits

• Health benefits within 30 days of hire—medical, dental, vision, and more.
• Work-life balance—no nights, weekends, holidays, or call. Holidays are paid.
• Paid Time Off (PTO) begins accruing on your first day.
• Rewards for excellence and referrals.
• Competitive pay and mileage reimbursement for eligible midday travel.
• Comprehensive medical, dental, and vision plans, HSA/FSA, 401(k) matching, and an Employee Assistance Program (EAP).

Onboarding & Training

Immersive onboarding and training—comprehensive training blending hands-on learning, guided materials, and team support to equip you with the tools, knowledge, and confidence to thrive.

About the Company

U.S. Urology Partners is one of the nation’s largest independent providers of urology and related specialty services, including general urology, surgical procedures, advanced cancer treatment, and other ancillary services. Through Central Ohio Urology Group and other affiliated practices, the U.S. Urology Partners clinical network consists of more than 50 offices throughout the East Coast and Midwest.

The company is guided by four core values: Compassion (Every Family Matters), Collaboration (Achieve Possibilities Together), Respect (Treat people with dignity), and Accountability (Do the right thing).