Patient Access Representative II - Full Time

About the role

This role serves as the first point of contact for patients and their families, ensuring accurate collection and entry of demographic, insurance, and payment information. You will support patient scheduling, check-in/out procedures, and assist with enrollment in MyChart.

Responsibilities

• Address patient inquiries and manage appointment scheduling
• Contact insurance companies and collect payments
• Process paperwork and handle work queues in electronic health records (e.g., EPIC)
• Schedule referrals, coordinate follow-up visits, and assist with surgical procedure scheduling
• Collaborate with healthcare providers and staff to enhance patient experience and department efficiency
• May be cross-trained as a Provider Administrative Assistant
• Participate in emergency preparedness

Requirements

• High school diploma or GED
• Two or more years of healthcare or customer service experience

Skills

• Exceptional communication and multitasking abilities
• Strong organization and problem-solving skills
• Attention to detail and commitment to confidentiality
• Basic medical knowledge

Physical demands

• Standing, walking, and sitting for extended periods
• Occasional lifting
• May require travel

This position does not support remote work.