Patient Access Representative I - Lakewood (Part-Time)

Patient Access Representative I - Lakewood (Part-Time)

About the role

The Patient Access Representative (PAR) I position is an entry-level role. The PAR I performs basic functions as outlined below:

Responsibilities

• Performs outpatient and inpatient registration functions and provides general information to hospital users, patients and families.
• Ensures that patients meet financial requirements.
• Provides excellent patient focused customer service.
• Communicates effectively to service delivery areas to maximize patient flow and customer service.

Requirements

• High school diploma or equivalent required.
• Experience working in customer service role or successful completion of the UH Patient Access Rep/Patient Scheduler Apprentice Program.
• Communication skills required to interview patients and families, to gather and exchange information with other hospital staff members, physicians, third party payors and resource persons.
• Concise written communication skills and keyboarding skills required.
• Must observe in all Patient Access areas and successfully pass a Patient Access Representative II competency exam within one year of hire date.
• If employee has experience in patient access service, for consideration for the Patient Access Representative II position, employee must complete all Patient Access Representative II competencies after a 90-day evaluation period.
• Must possess the ability to read, analyze and interpret clinical or business account information, financial and legal documents.
• Must have the ability to respond to sensitive inquiries or complaints from guests, regulatory agencies, staff and members of the business community.
• Must possess the ability to define problems, collect data, establish facts, and draw valid conclusions.
• Must have the ability to deal with concrete and abstract concepts and interpret verbal, nonverbal and written instructions.

Qualifications

• Two years’ experience with patient contact preferred.
• Experience with patient contact in hospital, business or insurance office preferred.
• Knowledge of basic medical terminology preferred.